Privacy Policy
Last updated: January 2024
Introduction
At Plankbase, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Account Information: Name, email address, and password when you create an account
- Profile Information: Additional details you choose to provide in your profile
- Communication Data: Messages, feedback, and correspondence with us
- Payment Information: Billing details processed securely through third-party payment processors
Usage Information
We automatically collect certain information about your use of our service:
- Device Information: IP address, browser type, operating system, and device identifiers
- Usage Data: Pages visited, features used, time spent on the service, and interaction patterns
- Location Data: General geographic location based on IP address
- Cookies and Tracking: Information collected through cookies and similar technologies
How We Use Your Information
We use the collected information for the following purposes:
Service Provision
- Provide, maintain, and improve our services
- Process transactions and send related information
- Respond to comments, questions, and customer service requests
- Send technical notices and security alerts
Personalization
- Customize content and features based on your preferences
- Provide personalized recommendations and suggestions
- Remember your settings and preferences
Analytics and Improvement
- Analyze usage patterns to improve our service
- Conduct research and development for new features
- Monitor and analyze trends and usage patterns
Communication
- Send important updates about our service
- Provide customer support and assistance
- Send marketing communications (with your consent)
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our service:
- Cloud hosting and storage providers
- Payment processing services
- Analytics and monitoring tools
- Customer support platforms
Legal Requirements
We may disclose your information if required by law or in response to:
- Valid legal processes, such as subpoenas or court orders
- Government or regulatory requests
- Protection of our rights, property, or safety
- Prevention of fraud or illegal activities
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to this Privacy Policy.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information:
Technical Safeguards
- Encryption of data in transit and at rest
- Secure server infrastructure and access controls
- Regular security audits and vulnerability assessments
- Multi-factor authentication for administrative access
Organizational Measures
- Limited access to personal information on a need-to-know basis
- Regular employee training on data protection
- Incident response procedures for security breaches
- Compliance with industry security standards
Your Rights and Choices
You have the following rights regarding your personal information:
Access and Portability
- Request access to your personal information
- Obtain a copy of your data in a portable format
- Review what information we have about you
Correction and Updates
- Update or correct inaccurate personal information
- Modify your profile and account settings
- Request correction of outdated information
Deletion
- Request deletion of your personal information
- Close your account and remove associated data
- Withdraw consent for data processing
Communication Preferences
- Opt out of marketing communications
- Control notification settings
- Manage cookie preferences
To exercise these rights, please contact us using the information provided in the "Contact Us" section.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
Types of Cookies
- Essential Cookies: Required for basic functionality
- Performance Cookies: Help us analyze and improve our service
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used for targeted advertising (with consent)
Managing Cookies
You can control cookies through your browser settings:
- Block or delete cookies
- Disable specific types of cookies
- Set preferences for future cookie usage
International Data Transfers
If you access our service from outside the United States, your information may be transferred to and processed in the United States or other countries where we operate. We ensure appropriate safeguards are in place for international transfers.
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Fulfill the purposes outlined in this Privacy Policy
When we no longer need your information, we securely delete or anonymize it.
Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will promptly delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes:
- We will post the updated Privacy Policy on this page
- We will update the "Last Updated" date
- For significant changes, we may provide additional notice
- Continued use of our service constitutes acceptance of the updated policy
Third-Party Links
Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: privacy@plankbase.com Address: [Your Company Address] Phone: [Your Phone Number]
We will respond to your inquiries within a reasonable timeframe and work to address any concerns you may have.
Compliance
This Privacy Policy is designed to comply with applicable privacy laws, including:
- General Data Protection Regulation (GDPR)
- California Consumer Privacy Act (CCPA)
- Other applicable federal, state, and local privacy laws
We are committed to maintaining compliance and updating our practices as laws evolve.