Cookie Policy

What Are Cookies

Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our service.

How We Use Cookies

We use cookies and similar tracking technologies to:

• Ensure the proper functioning of our website
• Remember your preferences and settings
• Analyze website usage and performance
• Provide personalized content and features
• Improve our services and user experience

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled:

• Authentication Cookies: Keep you logged in during your session
• Security Cookies: Protect against cross-site request forgery and other security threats
• Load Balancing Cookies: Distribute traffic across our servers for optimal performance
• Preference Cookies: Remember your language and regional settings

Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website:

• Google Analytics: Tracks website usage, page views, and user behavior
• Performance Monitoring: Identifies technical issues and loading times
• Heat Mapping: Understands user interaction patterns
• A/B Testing: Compares different versions of features to improve user experience

Functional Cookies

These cookies enhance your experience by remembering your choices:

• Theme Preferences: Remember your light/dark mode selection
• Layout Settings: Store your preferred dashboard configuration
• Form Data: Temporarily store form inputs to prevent data loss
• Feature Toggles: Remember enabled/disabled features

Marketing and Advertising Cookies

These cookies are used to deliver relevant advertisements (only with your consent):

• Retargeting Cookies: Show relevant ads on other websites
• Social Media Cookies: Enable sharing content on social platforms
• Campaign Tracking: Measure the effectiveness of marketing campaigns
• Interest-Based Advertising: Deliver personalized advertisements

Third-Party Cookies

We may use third-party services that set their own cookies:

Analytics Services

• Google Analytics: Web analytics service by Google Inc.
• Mixpanel: Product analytics platform
• Hotjar: Behavior analytics and user feedback service

Customer Support

• Intercom: Customer messaging platform
• Zendesk: Customer service and support platform

Payment Processing

• Stripe: Payment processing services
• PayPal: Online payment platform

Content Delivery

• Cloudflare: Content delivery network and security services
• Amazon CloudFront: Content delivery network

Cookie Duration

Cookies have different lifespans:

Session Cookies

• Temporary cookies that expire when you close your browser
• Used for essential functions like authentication and navigation
• Automatically deleted when your session ends

Persistent Cookies

• Remain on your device for a specified period or until manually deleted
• Duration varies from days to years depending on purpose
• Used for preferences, analytics, and personalization

Managing Your Cookie Preferences

You have several options to control cookies:

Browser Settings

Most browsers allow you to:

• Block all cookies or only third-party cookies
• Delete existing cookies from your device
• Set preferences for specific websites
• Receive notifications when cookies are set

Popular Browser Instructions:

• Chrome: Settings > Privacy and Security > Cookies and other site data
• Firefox: Preferences > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Cookies and site permissions > Cookies and site data

Our Cookie Consent Tool

When you first visit our website, you can:

• Accept all cookies
• Reject non-essential cookies
• Customize your preferences by cookie category
• Change your preferences at any time through our cookie settings

Opt-Out Links

For specific third-party services:

• Google Analytics: Google Analytics Opt-out Browser Add-on
• Google Advertising: Google Ad Settings
• Facebook: Facebook Ad Preferences

Impact of Disabling Cookies

Disabling certain cookies may affect your experience:

Essential Cookies

Disabling essential cookies may result in:

• Inability to log in or maintain your session
• Loss of security features
• Reduced website functionality
• Need to re-enter information repeatedly

Non-Essential Cookies

Disabling non-essential cookies may result in:

• Less personalized experience
• Generic content instead of tailored recommendations
• Inability to track your preferences across sessions
• Reduced analytics insights for service improvement

Mobile App Tracking

Our mobile applications may use similar tracking technologies:

Device Identifiers

• iOS: Identifier for Advertisers (IDFA)
• Android: Google Advertising ID (GAID)
• Device Information: Operating system, app version, device model

App Analytics

• Crash reporting and performance monitoring
• Feature usage analytics
• User journey tracking
• Push notification delivery tracking

Data Protection and Privacy

Data Security

• All cookie data is transmitted securely using encryption
• We implement appropriate security measures to protect cookie information
• Access to cookie data is limited to authorized personnel only

Data Retention

• Cookie data is retained only as long as necessary for its intended purpose
• We regularly review and delete outdated cookie information
• You can request deletion of your cookie data at any time

Cross-Border Transfers

• Some third-party services may transfer cookie data internationally
• We ensure appropriate safeguards are in place for such transfers
• Data transfers comply with applicable privacy laws

Legal Basis for Cookie Use

We use cookies based on the following legal grounds:

Consent

• For non-essential cookies, we obtain your explicit consent
• You can withdraw consent at any time
• Consent is freely given, specific, informed, and unambiguous

Legitimate Interest

• For essential cookies required for website functionality
• For analytics cookies that help improve our services
• Balanced against your privacy rights and interests

Contractual Necessity

• Cookies necessary to provide services you've requested
• Authentication and security cookies for account access

Children's Privacy

• Our website is not intended for children under 13
• We do not knowingly collect cookie data from children
• If we discover we have collected data from a child, we will promptly delete it
• Parents can contact us to review or delete their child's information

Updates to This Cookie Policy

We may update this Cookie Policy from time to time:

• Changes will be posted on this page with an updated "Last Updated" date
• Significant changes may be communicated through email or website notifications
• Continued use of our website constitutes acceptance of the updated policy
• We encourage you to review this policy periodically

International Considerations

GDPR Compliance (European Union)

• We obtain explicit consent for non-essential cookies
• You have the right to withdraw consent at any time
• We provide clear information about cookie purposes and data processing

CCPA Compliance (California)

• We provide information about data collection and sharing
• You can opt-out of the sale of personal information
• We honor Do Not Track signals where required

Other Jurisdictions

• We comply with applicable cookie and privacy laws in all jurisdictions where we operate
• Local requirements may result in different cookie practices in different regions

Contact Us

If you have questions about our use of cookies or this Cookie Policy:

Email: privacy@plankbase.com Subject Line: Cookie Policy Inquiry Address: [Your Company Address]

For cookie-related requests, please include:

• Your name and contact information
• Specific questions or concerns about cookie use
• Any requests to access, modify, or delete cookie data

We will respond to your inquiries within a reasonable timeframe and work to address any concerns about our cookie practices.

Technical Information

Cookie Names and Purposes

For transparency, here are examples of specific cookies we use:

| Cookie Name | Purpose | Duration | Type | |-------------|---------|----------|------| | _session_id | User authentication | Session | Essential | | _preferences | User preferences | 1 year | Functional | | _analytics | Usage analytics | 2 years | Performance | | _consent | Cookie consent status | 1 year | Essential |

Cookie Categories Summary

• Essential: Required for basic website functionality
• Functional: Enhance user experience with personalized features
• Performance: Help us analyze and improve website performance
• Marketing: Used for advertising and marketing purposes (with consent)